Last Updated: February 2026
Twin Branch Dental (“we,” “our,” or “us”) operates the website https://twinbranchdental.com (the “Site”) and is committed to protecting the privacy of our patients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or interact with us online.
1. Information We Collect
We collect personal information that you voluntarily provide when you interact with the Site, including:
- Contact Information: such as your name, email address, phone number, and mailing address when you fill out forms or request information.
- Patient Information: health-related details you choose to provide through online forms or new patient paperwork.
- Communications Data: message content when you contact us via email or through contact forms.
- Technical Data: automatically collected information like IP address, browser type, operating system, pages viewed, and date/time stamps through cookies and analytics tools.
2. How We Use Your Information
We use the collected information to:
- Provide, operate, and maintain the Site.
- Respond to your inquiries, appointments, and service requests.
- Send appointment reminders, patient communications, and other administrative messages.
- Improve our Site, services, and patient experience.
- Comply with legal and regulatory obligations.
3. Legal Basis for Processing
When applicable, we process your personal information under the following legal bases:
- Your consent (you provide it directly by submitting forms).
- Performance of a contract (when you request services or appointments).
- Compliance with legal obligations.
4. Cookies and Tracking Technologies
Our Site may use cookies and similar technologies to enhance user experience, track usage patterns, and analyze trends. You can manage cookie preferences through your browser settings.
5. Sharing Your Information
We do not sell or rent your personal information. We may share necessary data with:
- Service providers who help operate the Site (e.g., hosting, form processors).
- Healthcare providers involved in your treatment.
- Legal authorities when required by law or to protect our rights.
We ensure that any third parties with whom we share data maintain appropriate security safeguards.
6. HIPAA and Patient Health Information
Medical information and protected health information (PHI) collected through patient-specific interactions (e.g., new patient forms) are maintained in accordance with applicable privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA). PHI collected through the Site or patient portal is treated securely and only shared as permitted under HIPAA regulations.
7. Your Rights and Choices
Depending on your location, you may have rights regarding your personal information, such as:
- Accessing and updating your information.
- Requesting deletion of your personal data.
- Opting out of marketing and communications.
To exercise your rights, please contact us using the information below.
8. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your information.
9. Children’s Privacy
Our Site is not directed to children under 13, and we do not knowingly collect personal information from children without appropriate consent.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:
Twin Branch Dental
309 N. Bittersweet Road #105
Mishawaka, IN 46544
Phone: 574-621-3553
Email: [email protected]